FAQ

 

Questions people ask us all the time.

 


Q1.

Do you guys ship to ANYWHERE in Australia?

A1.

YES we do. We ship via Fastway Couriers or Express Post. Depending on your location (no matter how remote in Australia you are), we will use the best shipping option to get your items to you as quickly as possible. Almost all of our orders are delivered by the next day.


Q2.

How do i know if the items i have ordered are definitely in stock?

A2.

Our stock quantities are calculated daily, so if an item that you have added to your cart is unavailable or on backorder, it will tell you on that item listing on your shopping cart page. Sometimes you may add 6 of the same item to your cart... but only 3 are available - it will tell you this. You are more than welcome to continue to purchase the complete quantity amount (& receive the backordered items once they arrive in stock), or lower the quantity in your cart so that you can order the available items and receive everything right away.


Q3.

Can i pick-up my order direct?

A3.

Unfortunately we do NOT allow pick-ups direct from us. We are a total 24/7 online store, and only ship our orders. We deliver to anywhere in the country + New Zealand.


Q4.

How much will my shipping cost be?

A4.

We don't do any flat rate shipping. Depending on the weight of your order, your shipping cost may be different. The quickest and easiest way to find out your shipping cost on the items you require is to go to our shipping cost module on our shopping cart page. For instructions on how to get your shipping cost please click here.


Q5.

Do you stock any other items that are not on your website?

A5.

Everything we stock is listed on our website. As we are a complete online store, it would be crazy not to! We are always looking for new products to stock, so keep an eye on our website to see new stuff. If you join up to our newsletter you will receive an email when new products are listed.


Q6.

How do i get my 40% discount buying bulk?

A6.

Our store stocks many items that have discount bulk pricing... these cost savings are listed on that particular product page. If an item does not have bulk pricing discounts, then we are unable to offer this option. We do our best to help you save while shopping, but unfortunately we can't do this on every item. All of your discounts will be automatically applied once you have ordered the required quantity to do so.


Q7.

Can i make orders over the weekend or at night?

A7.

Most certainly! The whole idea of our 24/7 online store is to give you the convenience of shopping whenever it suits you. All of our orders are only packed ready to ship on a business weekday 9am-5pm basis, so if you order on a saturday afternoon or any evening, it will leave us on the following business weekday. Believe us, we get plenty of orders late at night!


Q8.

Do you guys post to P.O. Boxes?

A8.

Yes we do post to PO boxes. This option will only be delivered via Australia Post as our other courier company does not offer this option.


 

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